Information We Collect

Personal Information You Provide

When you sign up for IntelWisdom, we ask for certain details to create and manage your account. Here's what we typically collect:

• Your name and business details
• Email address and phone number
• Company information and tax identification numbers
• Payment and billing information
• Communication preferences

Financial Data You Connect

Our platform needs access to your financial information to build your automated dashboards. This includes transaction histories, account balances, and similar data from sources you authorize. We only access what's necessary to provide our service.

Automatically Collected Information

Like most online services, we gather some technical information automatically when you use our platform:

• IP addresses and device information
• Browser type and operating system
• Pages you visit and features you use
• Time and date of your visits
• Performance data and error reports

How We Use Your Information

We use the information we collect for specific purposes that directly support your use of IntelWisdom:

Legal Basis for Processing (Vietnam Context)

Under Vietnamese data protection regulations, we process your personal information based on:

• Your explicit consent when you sign up and authorize data connections
• Contractual necessity to deliver the services you've requested
• Legal obligations under Vietnamese financial and tax regulations
• Legitimate business interests in improving our platform and preventing fraud

We comply with Decree 13/2023/ND-CP on Personal Data Protection and other relevant Vietnamese regulations governing financial data handling.

Data Sharing and Disclosure

We share your information only in specific circumstances and with appropriate safeguards:

Service Providers

We work with trusted third-party providers who help us operate our platform. These include cloud hosting services, payment processors, and analytics tools. All providers are contractually required to protect your data and use it only for specified purposes.

Financial Institutions

To retrieve your financial data, we connect with banks and financial services you authorize. These connections use secure, encrypted channels and follow banking industry standards.

Legal Requirements

We may disclose information when required by Vietnamese law, court orders, or government requests. This includes compliance with tax authorities, regulatory bodies, and law enforcement when legally mandated.

Business Transfers

If IntelWisdom is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before this happens and inform you of any privacy policy changes.

Data Security Measures

Protecting your financial information is fundamental to everything we do. Here's how we keep your data secure:

1. All data transmissions use bank-level encryption (TLS 1.3 or higher)
2. Financial data is encrypted at rest using AES-256 encryption
3. Regular security audits and penetration testing by independent firms
4. Multi-factor authentication for account access
5. Strict access controls limiting who can view your data internally
6. Automated monitoring for suspicious activity and unauthorized access attempts
7. Regular backups stored in secure, geographically distributed locations
8. Employee training on data protection and confidentiality requirements

While we implement robust security measures, no system is completely impervious. We encourage you to use strong passwords and contact us immediately if you notice any suspicious activity.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

Access and Review

You can access and review your personal information through your account dashboard at any time. If you need a comprehensive copy of all data we hold about you, contact us at help@intelwisdom.com.

Correction and Updates

Update your account information directly through your dashboard. For corrections to financial data, you may need to update information at the source (your bank or financial institution).

Data Deletion

You can request deletion of your account and associated personal data. We'll process deletion requests within 30 days, though we may retain certain information for legal compliance purposes (typically tax and financial records as required by Vietnamese law).

Withdraw Consent

You can revoke authorization for specific data connections at any time through your account settings. Note that withdrawing consent may limit or prevent us from providing certain services.

Data Portability

Request a copy of your data in a structured, commonly used format. We'll provide this within 30 days of your request.

Marketing Communications

Opt out of marketing emails using the unsubscribe link in any promotional message. You'll still receive essential service-related communications.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal requirements:

• Active account data: Retained while your account is active
• Financial transaction records: Minimum 10 years as required by Vietnamese tax law
• Communication records: Typically 3 years for customer support purposes
• Technical logs: Usually 90 days unless needed for security investigations
• Marketing data: Until you unsubscribe or request deletion

After the retention period expires, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

IntelWisdom primarily stores data within Vietnam. However, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure:

• Transfers comply with Vietnamese cross-border data transfer regulations
• Adequate protection measures are in place through standard contractual clauses
• Recipient countries provide acceptable levels of data protection
• You're informed about which countries may process your data

Currently, some data processing may occur in Singapore and the European Union through our cloud service providers, all of which maintain high data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and understand how you use our platform:

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

Children's Privacy

IntelWisdom is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our platform
• Update to the "Last Updated" date at the top of this policy

We encourage you to review this policy regularly. Continued use of IntelWisdom after changes indicates acceptance of the updated terms.

Third-Party Links

Our platform may contain links to external websites or services. We're not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.